This product takes 2 to 3 weeks to produce.Β 1-10 letters only 18 karat gold plated or 14 karat white gold plated no returns on custom items due to the fact that these items are being customly made to fit the buyer......INSTANT MESSAGE us direct through BLUE ICON ON BOTTOM ππππ With Your CUSTOM NAME BEFORE OR AFTER YOU PLACE ORDER SO WE CAN BESURE I GET EXACTLY WHAT YOU WANTΒ